Qbet Privacy Policy

We at Qbet take your privacy seriously and are committed to protecting the personal data you share with us when you register, log in and play at Qbet. This Privacy Policy explains what information we collect, how we use it, who we may share it with, and what choices you have regarding your data when you use Qbet casino, our sportsbook, our website at qbet.com and any related platforms such as our support portal or affiliate programme. By creating an account or using our services, you agree to the practices described in this policy.

Information We Collect

When you register for a Qbet account, use a Qbet bonus code, request a Qbet casino no deposit bonus, or simply browse our site, we collect several categories of information necessary to run our online casino and sportsbook responsibly and securely.

• We collect registration details such as your name, date of birth, e-mail address, phone number and residential address when you create an account with us.
• We collect payment and transaction data, including deposit and withdrawal history, the payment method you use, and amounts processed through your account.
• We record your gaming activity, including bets placed, games played, bonuses claimed, and use of any Qbet bonus codes or promotional offers.
• We gather technical information such as your IP address, device type, browser version and login timestamps whenever you access Qbet login or Qbet casino login pages, including via our Qbet app or Qbet casino app where applicable.
• We collect communication data when you contact our support team through live chat, our Hilfe-Center help desk, or the contact form.
• We may collect identity verification documents, such as proof of identity and address, as part of our Know Your Customer (KYC) obligations.

Verification and Age Checks

We run electronic verification checks on all players to confirm identity and age, as gambling under 18 is strictly prohibited on our platform. If an account cannot be verified or belongs to an underage individual, we suspend that account until valid proof of age is supplied. As part of our KYC process, we may call the phone number registered on your account; if that number is incorrect, missing, or you do not respond, we reserve the right to withhold winnings and disable the account. If we cannot reach you by e-mail or phone within two weeks, we retain the relevant funds pending resolution of the verification issue.

How We Use Your Information

We use the data we collect for the following purposes:

• We use your information to open, manage and verify your Qbet account, and to process deposits and withdrawals securely.
• We use your data to detect and prevent fraud, money laundering and underage gambling, in line with our responsible gaming obligations.
• We use your contact details to send you service messages, account notifications, and, where you have opted in, marketing communications about promotions, tournaments, cashback offers and new Qbet bonus codes.
• We use gameplay data to personalise your experience, calculate cashback and loyalty rewards such as our QRewards benefits, and improve the games and features we offer.
• We use technical data to maintain the security and performance of our website, our Qbet app and our Qbet casino app, and to troubleshoot issues you may report.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to recognise you when you return to Qbet, remember your preferences, and analyse how our site is used. Cookies help us keep you logged in between sessions, tailor content to your interests, and measure the effectiveness of our promotions. You can manage or disable cookies through your browser settings, though doing so may affect certain features of our online casino.

Sharing Your Information

We do not sell your personal data. However, we may share information with the following categories of recipients where necessary to operate our services:

• We share data with payment providers such as card processors, e-wallets and cryptocurrency platforms to process your deposits and withdrawals.
• We share information with identity verification and fraud-prevention partners to fulfil our KYC obligations.
• We may share data with regulatory bodies, law enforcement or courts where required by law.
• We may share data with our affiliate programme partners on an aggregated or anonymised basis for marketing performance reporting.
• We may share information with IT service providers, hosting partners and customer support tools that help us deliver our services, including our live chat and Hilfe-Center support desk.

Data Security

We apply industry-standard technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. Our payment infrastructure uses encryption for transactions across all supported deposit and withdrawal methods, including cards, e-wallets, bank transfers and cryptocurrencies such as Bitcoin, Ethereum and Litecoin. Despite our efforts, no method of transmission over the internet is completely secure, and we encourage you to use a strong, unique password for your Qbet account.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterwards to comply with legal, regulatory, tax and anti-money-laundering obligations. Where you request account closure, we may still retain certain records where required by applicable law.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding the personal data we hold about you:

• You have the right to request access to the personal data we hold about you.
• You have the right to request correction of inaccurate or incomplete information.
• You have the right to request deletion of your data, subject to our legal and regulatory retention obligations.
• You have the right to object to or restrict certain types of processing, including direct marketing.
• You have the right to withdraw consent at any time where processing is based on consent.

To exercise any of these rights, you can contact our support team via live chat or through our Hilfe-Center help desk at support.qbet.com.

Responsible Gambling and Parental Controls

We recommend third-party filtering tools such as GamBlock and BetFilter to help prevent underage or unauthorised access to our online casino from shared devices. We take player protection seriously and encourage anyone concerned about their gambling habits to make use of the responsible gaming resources available through our support channels.

Third-Party Links

Our website may contain links to third-party sites, including payment providers and affiliate pages. We are not responsible for the privacy practices of these external sites, and we encourage you to review their respective privacy policies before submitting any personal information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements or other factors. We will post any updates on this page, and continued use of Qbet after changes are published constitutes acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy or how we handle your personal data, please reach out to our support team through live chat or our Hilfe-Center help desk at support.qbet.com. We are here to help with any privacy-related concerns regarding your use of Qbet casino, our sportsbook, or any related Qbet services.